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Webinar - Every Time You Interact With Your Customer, It Matters
It's predicted by 2020, customer experience will overtake price, product or service as the main brand differentiator. The subtle ways a visitor or customer interacts with you electronically will influence their experience. Their impression when they maneuver through your website, social platforms or email responses makes a difference. Be focused on ensuring each "touchpoint" of your business is customer-centric.
We'll talk about how to see your business through your customer's eyes.
• Today's View of Customer Expectations
• Develop a Customer Touchpoint Map
• The Digital Customer Experience
o Search Engines Are Also Your Customer
o Simplify Your Message
o Website Audit and Changes
• Make Monthly Progress
Diana Barrier is currently the leader of 1492 Digital - focused on helping small business owners grow with a simple message and compelling website.
Thursday, September 12, 2019, 11:00 AM until 1:00 PM
David A Brown